Why Customer Experience Matters

Wednesday, January 29  |  6 - 7 PM

Where: Online
When: Wednesday, January 29, 2025  |  6 PM to 7 PM
Topic: Business Basics

The more you understand your customers' needs and requirements, the more likely you're to increase your revenue. Creating a desirable customer experience is not only true for big corporations but also for small and medium-sized businesses. In this webinar you will learn:
- What is CX?
- Why is it important?
- Tools that are important for you
- Creating your CX Vision and Ideal Customer Journey
- Gathering Voices of the Customers
- Taking action

ABOUT THE PRESENTER
My name is Robe Wenig and I recently moved from Tokyo to Menomonie. I'm a corporate leader who believes in developing others and helping people achieve their potential. In my last role in Japan, I had the opportunity to head the Customer Experience Management team and build a customer-first transformation for the whole organization. I have learned the importance of listening to our customers and how it affects our brand. I'm fortunate to be able to continue my passion for developing a likable customer experience as the Head of Customer Experience for Culligan Water.

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Speaker: Robe Ann Paccial (Wenig), https://www.linkedin.com/in/robe-ann-paccial-wenig-88602541/

Fee: No Cost
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